Colleague Support

Call HESC toll free at 1-866-431-HESC (1-866-431-4372).

Customer Communications Center

Assistance with account status, account processing and transactions for grants, scholarships, and loan programs.

The following menus can help you navigate quickly to the area you need:

Communications Center Guide for College Administrators
Communications Center Quick Reference for College Administrators

Help Desk

Assistance with password resets, walk-throughs of HESC.ny.gov, updates on processing availability, and more.

Toll free, 1-866-431-HESC (1-866-431-4372). Or call 1-518-473-0550.

E-mail the Help Desk at This email address is being protected from spambots. You need JavaScript enabled to view it.

College and University Relations

School Services - Technical assistance and training, financial literacy training programs, default management assistance, and federal ombudsman.

Toll free, 1-866-431-HESC (1-866-431-4372). 

E-mail the team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Data Exchange Team

Assistance with data/file transfer activities. 

Toll free, 1-866-431-HESC (1-866-431-4372) using option 5. Or call 1-518-408-3685. 

E-mail the team at This email address is being protected from spambots. You need JavaScript enabled to view it.




New York State Higher Education Services Corporation 
99 Washington Avenue
Albany, NY 12255