NYHELPs Contact Information

Contact Firstmark Services

To Make a Payment:

  • To make an online payment: Visit Firstmark on the Web: www.firstmarkservices.com
  • To make a payment by phone (there is a $5.00 charge for a phone payment) : 1-888-538-7378
  • To make a payment via mail: 

    Firstmark Services
    Attn: Private Loans
    P.O. Box 2977
    Omaha, NE 68103-2977


For Account Information and Assistance:

  • Call 1-888-538-7378 toll-free between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
  • Email Firstmark: This email address is being protected from spambots. You need JavaScript enabled to view it.; or
  • Visit Firstmark at: www.firstmarkservices.com

 

Contact HESC

To Confirm a Student’s College Enrollment:

  • 1-518-402-3523
  • This email address is being protected from spambots. You need JavaScript enabled to view it.


Death, Disability, and Bankruptcy:

  • 1-888-697-4372
  • This email address is being protected from spambots. You need JavaScript enabled to view it.


Delinquency Resolution:

  • 1-866-312-9449
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Default Management Team:

  • 1-866-991-4372
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Other HESC Programs

For information regarding other HESC programs including the Tuition Assistance Program (TAP), NYS Grants and Scholarships, and Federal Loans (FFELP), visit the HESC Customer Communications Center or call toll-free 1-888-NYSHESC (1-888-697-4372).