NYHELPs Contact Information
Contact Firstmark Services
For Account Information and Assistance:
- Call 888-538-7378 toll-free between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
- Visit Firstmark at: www.firstmarkservices.com
Other HESC Programs
For information regarding other HESC programs including the Tuition Assistance Program (TAP), NYS Grants and Scholarships, and Federal Loans (FFELP), visit the HESC Customer Communications Center.