NYHELPs Contact Information

Contact Firstmark Services 

For Account Information and Assistance:

  • Call 888-538-7378 toll-free between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday
  • Email Firstmark: This email address is being protected from spambots. You need JavaScript enabled to view it.; or
  • Visit Firstmark at: www.firstmarkservices.com 

Contact HESC

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Other HESC Programs

For information regarding other HESC programs including the Tuition Assistance Program (TAP), NYS Grants and Scholarships, and Federal Loans (FFELP), visit the HESC Customer Communications Center.

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