Contact HESC

You can find answers to commonly asked questions here.

Tuition Assistance Program (TAP), NYS Grants and Scholarships

Excelsior Scholarship/Enhanced Tuition Award

  • Email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include student name, date of birth, and the last four digits of his or her social security number or schedule an appointment to speak with HESC. Appointments are available between 9:00 a.m. and 4:30 p.m. ET Monday through Friday.

NYS DREAM Act Applicants or Recipients

  • Call 1-844-833-7129 between 9:00 a.m. and 6:00 p.m. ET Monday through Friday, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or via chat by logging into your HESC ISTS Student Account.

Federal Family Education Loans (FFEL) 

  • Pre-Default Borrowers

    • Borrowers Experiencing Repayment Difficulties:
    • Default Prevention at This email address is being protected from spambots. You need JavaScript enabled to view it..

New York Higher Education Loan Program (NYHELPs)

  • NYHELPS Current Borrowers

    • Firstmark Services at 1-888-295-0917 or This email address is being protected from spambots. You need JavaScript enabled to view it..
  • NYHELPS Defaulted Borrowers

    • New York Higher Education Loan Program at 1-866-312-9449 or This email address is being protected from spambots. You need JavaScript enabled to view it.

New York State Higher Education Services Corporation
99 Washington Avenue
Albany, New York 12255