Defaulted Student Loans FAQs

The New York State Higher Education Services Corporation (HESC) has terminated its role in the Federal Family Education Loan Program (FFELP) and is no longer servicing defaulted FFELP loans, effective April 30, 2023.

Effective April 30, 2023, Trellis Company (Trellis) is the designated guarantor of your Federal Family Education Loan (FFEL) student loan(s).

If you have any questions or need assistance, you can contact Trellis at 800-338-4752, Monday through Friday 8:00AM to 5:00PM, Central Time Zone. Alternatively, you can visit Trellis online at trelliscompany.org.

Transition of Loans to Trellis

Why was my defaulted loan transferred?: The New York State Higher Education Services Corporation (HESC) terminated its role in the Federal Family Education Loan Program (FFELP) and no longer services defaulted FFELP loans, effective April 30, 2023.
Who will be taking my loan over?: The Trellis Company replaced New York Higher Education Services Corporation as guarantor of your defaulted FFELP loan.
Should I make any more payments to HESC?: Payments to HESC are no longer accepted. The last day to make payments to HESC was 5:00 PM EDT, Wednesday, April 26, 2023.
I was not making payments because of the student loan debt relief available to me. How does this impact me?: The transfer to Trellis has no impact on the current suspension of collection activities or other COVID-related collection relief benefits afforded under the CARES Act.
Is my HESC account number going to be the same with Trellis?: No, Trellis will assign you a new account number.
In the past, I had pre-authorized that payments be deducted from my checking account. Will Trellis be able to re-instate this option when payments resume?: Your pre-authorized payment arrangement with HESC is cancelled and did not transfer with your account. You will be able to establish similar repayment options with Trellis.
How do I contact Trellis Company regarding my account?: If you have any questions or need assistance, you can contact Trellis at 800-338-4752, Monday through Friday 8:00AM to 5:00PM, Central Time Zone. Alternatively, you can visit Trellis online at trelliscompany.org.