Customer Communications Center

Tuition Assistance Program (TAP), NYS Grants and Scholarships

  • 1-888-NYSHESC (1-888-697-4372) toll free or 1-518-473-1574 between 8:00 a.m. and 4:45 p.m. ET Monday through Friday. If you have an account number, please have it ready.
  • Reach HESC electronically. Please be prepared to include the student’s name, date of birth, and the last four digits of his or her social security number.

Excelsior Scholarship/Enhanced Tuition Award

  • 1-888-NYSHESC (1-888-697-4372) select option 4, between 8:00 a.m. and 4:00 p.m. ET Monday through Friday or This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include student name, date of birth, and the last four digits of his or her social security number.

Federal Family Education Loans (FFEL) 

  • Borrowers Experiencing Repayment Difficulties: Delinquency Resolution Team at 1-800-888-0741 or This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Borrowers with Loans in Default: Office of Default Collections at 1-866-991-HESC (4372).

 

New York Higher Education Loan Program (NYHELPs)

Current Borrowers

  • Firstmark Services at 1-888-295-0917 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Defaulted Borrowers

  • New York Higher Education Loan Program at 1-866-312-9449 or This email address is being protected from spambots. You need JavaScript enabled to view it..


New York State Higher Education Services Corporation
99 Washington Avenue
Albany, New York 12255