Contact HESC

The New York State Higher Education Services is assisting with New York State’s response to the COVID-19 public health emergency. As a result, our ability to answer some incoming calls is limited.

HESC has developed FAQs to provide answers to commonly asked questions or you may use the Contact HESC webform to ask your question. After you submit the form, HESC will reach out to you.

We appreciate your understanding and thank you for your patience during this time.

Tuition Assistance Program (TAP), NYS Grants and Scholarships

  • 1-888-NYSHESC (1-888-697-4372) toll free or 1-518-473-1574 between 8:00 a.m. and 4:30 p.m. ET Monday through Friday. If you have an account number, please have it ready.

Excelsior Scholarship/Enhanced Tuition Award

  • 1-888-NYSHESC (1-888-697-4372) select option 4, between 8:00 a.m. and 4:30 p.m. ET Monday through Friday or This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include student name, date of birth, and the last four digits of his or her social security number.

Federal Family Education Loans (FFEL) 

  • Pre-Default Borrowers

    • Borrowers Experiencing Repayment Difficulties:
    • Default Prevention at 1-800-888-0741 or This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Defaulted Borrowers

    • Defaulted Loan Borrowers: Office of Default Collections at 1-866-991-HESC (4372).

New York Higher Education Loan Program (NYHELPs)

  • NYHELPS Current Borrowers

    • Firstmark Services at 1-888-295-0917 or This email address is being protected from spambots. You need JavaScript enabled to view it..
  • NYHELPS Defaulted Borrowers

    • New York Higher Education Loan Program at 1-866-312-9449 or This email address is being protected from spambots. You need JavaScript enabled to view it.

New York State Higher Education Services Corporation
99 Washington Avenue
Albany, New York 12255